Refund policy

As all our jewelry pieces are handmade and hygiene-sensitive, we follow a strict No Return, No Exchange, and No Refund policy.

We do not accept returns or exchanges for:

• Change of mind

• Personal preference

• Color variation due to lighting/screen differences

• Delay in delivery

• Incorrect address provided by customer

Return / Refund Policy

At Happy At Art , Customers satisfaction is our Top Priority. While we do not accept returns/ refunds we are committed to ensuring you receive your order in perfect condition .If you order arrived damage and defective , we will happy to assist you.

We do not accept returns or exchanges for:

• Change of mind
• Personal preference
• Color variation due to lighting/screen differences
• Delay in delivery OR Incorrect address provided by customer

Damaged or Wrong Item Claims (Exception Case)

If you receive a damaged or incorrect product:

• You must contact us within 24 hours of delivery. Unfortunately, we are unable to process requests made beyond that time frame.
• Please provide us a clear, uninterrupted\ unedited unboxing video (starting before opening the package) is mandatory.
• Claims without unboxing video proof will not be accepted.

Damage Claim Process

If you receive a damaged or incorrect item, please follow these steps:

➤ Record a clear, uninterrupted unboxing video (starting before opening the package).

➤ Ensure the shipping label and product are clearly visible in the video.

➤ Email us within 24 hours of delivery at jewellerybyhappyatart@gmail.com

➤ Attach the unboxing video and your order number